Beware of Scams

Scams targeting utility customers are on the rise, according to reports across the nation. Laclede Electric members are included among those getting recent fraudulent calls. In this widespread scam, a telephone caller poses as an electric utility company employee. The caller threatens to shut off the customer’s power unless an immediate payment is made.

Laclede Electric reminds members:

  • If your account is past-due, you will receive a written notice of your account status, with instructions on how to avoid disconnection of service.
  • We will never call and require members to make payment with a credit card and we do not make outbound calls asking for a member’s credit card information.

What to do:

  • If you receive a suspicious call, hang up immediately.
  • Be aware that scammers often use Caller ID spoofing software to misrepresent the source of a phone call, or provide you with a fake “verification” phone number. These call-back numbers may even include exact replicas of company greetings and hold messaging. If you would like to verify your account status, always call our office.

 

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