Scams targeting utility customers are on the rise, according to reports across the nation. Laclede Electric members are included among those getting recent fraudulent calls. In this widespread scam, a telephone caller poses as an electric utility company employee. The caller threatens to shut off the customer’s power unless an immediate payment is made.
Laclede Electric reminds members:
- If your account is past-due, you will receive a written notice of your account status, with instructions on how to avoid disconnection of service.
- We will never call and require members to make payment with a credit card and we do not make outbound calls asking for a member’s credit card information.
What to do:
- If you receive a suspicious call, hang up immediately.
- Be aware that scammers often use Caller ID spoofing software to misrepresent the source of a phone call, or provide you with a fake “verification” phone number. These call-back numbers may even include exact replicas of company greetings and hold messaging. If you would like to verify your account status, always call our office.