We remain focused on keeping the lights on for our members as the nation addresses the coronavirus health emergency. As Missouri implements stay-at-home orders and businesses shut down, we take our responsibility to maintain and operate critical infrastructure seriously. We are taking a well-informed and measured response to protect our employees and the public while delivering safe, reliable, and cost-effective electricity.
We understand the pandemic has created additional challenges for families. On March 16, we announced we were suspending disconnects and fees for regular monthly billing accounts. Members are encouraged to pay what they can to avoid building up a large balance, which they will continue to bear responsibility for in the future.
These convenient payment options allow members to Stay Home, Stay Safe: